Frequently Asked Questions
Exceptional Dog Walking & Enrichment Services since 2009
Because our membership model is unique, you may have questions about how it works. Here, we’ve answered our most common questions, but we encourage you to contact us if your question is unanswered below.
Are you insured and bonded?
We have liability insurance and bonding covering all our employees, including our Admin Team. We also hold worker’s compensation insurance for all of our workers.
Do you require a meet and greet?
Please note that if you provide a garage code for entry to your home, you are responsible for any missed visits due to malfunction or power outage. If we employ a locksmith to gain entry into the premises due to a malfunction, power outage, etc, you will be responsible for reimbursing Bethesda Dog Walkers for costs incurred.
Will I have the same care provider each time?
Bethesda Dog Walkers is a fully team-based operation, but most of our clients enjoy a few “regulars” to ensure that services are never interrupted. We strive to limit the number of assigned staff to all our clients.
What policies do you have for your staff entering my home?
What if I get a new pet / change my locks / etc.?
Can I request last-minute services or make last-minute changes?
We’re happy to add your dog to our schedule with same-day notice but may not be able to guarantee an exact time block or preferred staff member.
How can I book a service?
All scheduling is routed through our Admin Team and requested via Time to Pet or the Time to Pet mobile app. Please do not call, text, or leave written notes for your dog walker. Instead, contact our Admin Team with questions and special requests.
How can I cancel services?
You may cancel services any time the day before (until 11:59 PM) at no charge. To cancel, please login to TimeToPet and select the walks you need cancelled. Same-Day cancellations are billed in full.
Can I pay online?
We accept credit cards and ACH (our preferred method) through TimeToPet. Billing is done every four weeks from the day you start service.
Do you offer pack walks?
Occasionally. We only offer private walks for dogs from within the same household at this time. If your dog(s) may benefit from a socialization session, please contact us to discuss the details.
What is the cost of a walk?
Pricing is by visit length. A Signature Walk (30 minutes) is $40, a Fitness Walk (45 minutes) is $55, and an Adventure Walk (60 minutes, transportation included) is $70. Additional pets are $5 per visit, and after-hours, weekend, and federal holiday visits are $20 more.
Every visit is private, so the time is yours: walking, feeding, medications, enrichment, or whatever your dog needs that day. You can see the full breakdown on our Services page.