Frequently Asked Questions

Exceptional Dog Walking & Enrichment Services since 2009

Because our membership model is unique, you may have questions about how it works. Here, we’ve answered our most common questions, but we encourage you to contact us if your question is unanswered below.

Are you insured and bonded?

We have liability insurance and bonding covering all our employees, including our Admin Team. We also hold worker’s compensation insurance for all of our workers.

Do you require a meet and greet?

All new clients receive a complimentary initial consultation. Our consultation allows us to get acquainted with you and your dog. During the consultation, your primary dog walker will review your client and pet profiles and your dog’s routine and preferences. We will collect a functioning home key and/or garage code during the meeting. We cannot begin services until the consultation is complete.

Please note that if you provide a garage code for entry to your home, you are responsible for any missed visits due to malfunction or power outage. If we employ a locksmith to gain entry into the premises due to a malfunction, power outage, etc, you will be responsible for reimbursing Bethesda Dog Walkers for costs incurred.

Will I have the same care provider each time?

Bethesda Dog Walkers is a fully team-based operation, but most of our clients enjoy a few “regulars” to ensure that services are never interrupted. We strive to limit the number of assigned staff to all our clients.

What policies do you have for your staff entering my home?

Our walkers are instructed not to allow anyone entry into your home during visits. As a courtesy to our team and our safety, please let our Admin Team know if anyone will be at home during scheduled visits. We cannot provide access to anyone else coming to your house, such as house cleaners or workers.

What if I get a new pet / change my locks / etc.?

Besides the initial consultation, clients sometimes ask for their dog walker to stop by if there are changes in the household, new pets, or new locks. For these visits, we will schedule a regular dog walking slot. Alternatively, we are pleased to review instructions via phone or email or update client profiles at no charge.

Can I request last-minute services or make last-minute changes?

We’re happy to add your dog to our schedule with same-day notice but may not be able to guarantee an exact time block or preferred staff member.

How can I book a service?

All scheduling is routed through our Admin Team and requested via Time to Pet or the Time to Pet mobile app. Please do not call, text, or leave written notes for your dog walker. Instead, contact our Admin Team with questions and special requests.

How can I cancel services?

You may cancel services any time the day before (until 11:59 PM) at no charge. To cancel, please login to TimeToPet and select the walks you need cancelled. Same-Day cancellations are billed in full.

Can I pay online?

We accept credit cards and ACH (our preferred method) through TimeToPet. Billing is done every four weeks from the day you start service.

Do you offer pack walks?

Occasionally. We only offer private walks for dogs from within the same household at this time. If your dog(s) may benefit from a socialization session, please contact us to discuss the details.

What is the cost of a walk?

This depends on the length of the service and how often service is being provided. Whether it is a walk, adventure walk or yard cleanup, services are billed at a rate of $20 per 15 minute increment with tiered loyalty discounts for our members.

We also offer packages (a bundle of pre-paid services) for clients in need of ad hoc service. These are subject to the same pricing structures, and must be used within 6 months of purchase.

What is your membership money-back guarantee?

Similar to a trial period, our money-back guarantee offers a full refund for services rendered if you are not pleased with your dog walking and enrichment membership within the first four weeks.